I got to say enough is enough.
What the fuck is wrong with your service on the US node side?
You call this professional?
Your VPS server has crashed the third time in 2 days, this is the 2nd time already today. Sure, each crash last 45 minutes to 1 hour. Do you know how this affects my server traffic which generates revenue to pay for your subscription plans and I say it is 24/7, which is what a dedicated host should be running at and yet I fail to deliver because YOU fail to deliver.
On top of your huge fiasco in the US Node 1000 and downtime of a few days, I say this is the worst uptime I have ever seen on any server host.
The communication is also horrible, the other time I asked if the VPS server was down, and your representative said it was on MY end, which was a result of my plugins error. Turns out it was your end that shut down. Your servers have crashed at least 5 times or more this past 1 month.
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IP Address: 115.66.122.59
Zoe Harley
Staff
19/08/2011 17:50
Hi,
As we had announced previously, there is a hardware issue within the US node which we are still trying to find a resolve for. We did at the time offer discounts and free transfers to the EU nodes (which have 100% uptime guaranteed), and noted that the US node MAY indeed crash at times, while we are still trying to get the issue fixed.
We have to perform a restart on this node currently, and you can expect your server to come online within an hour or so. I am deeply sorry for the inconvenience caused by this, we are still offering transfers to the EU if you wish to avail of this.
Kind Regards,
Zoe Harley
RedstoneHost.com
What the fuck is wrong with your service on the US node side?
You call this professional?
Your VPS server has crashed the third time in 2 days, this is the 2nd time already today. Sure, each crash last 45 minutes to 1 hour. Do you know how this affects my server traffic which generates revenue to pay for your subscription plans and I say it is 24/7, which is what a dedicated host should be running at and yet I fail to deliver because YOU fail to deliver.
On top of your huge fiasco in the US Node 1000 and downtime of a few days, I say this is the worst uptime I have ever seen on any server host.
The communication is also horrible, the other time I asked if the VPS server was down, and your representative said it was on MY end, which was a result of my plugins error. Turns out it was your end that shut down. Your servers have crashed at least 5 times or more this past 1 month.
----------------------------
IP Address: 115.66.122.59
Zoe Harley
Staff
19/08/2011 17:50
Hi,
As we had announced previously, there is a hardware issue within the US node which we are still trying to find a resolve for. We did at the time offer discounts and free transfers to the EU nodes (which have 100% uptime guaranteed), and noted that the US node MAY indeed crash at times, while we are still trying to get the issue fixed.
We have to perform a restart on this node currently, and you can expect your server to come online within an hour or so. I am deeply sorry for the inconvenience caused by this, we are still offering transfers to the EU if you wish to avail of this.
Kind Regards,
Zoe Harley
RedstoneHost.com
Last edited by Rezenith on Fri Aug 19, 2011 11:45 pm; edited 2 times in total








